Terms & Conditions
Payment can be made either by EFT, cash and / or credit / debit card.
For all products that are in stock and available immediately, payment is required in full 24hours prior to delivery or collection.
A deposit of 50% is required upon order confirmation for goods not in stock. 50% balance of payment is required 24hours prior to delivery or collection.
Delivery / Collection can only take place against cleared funds in our bank account.
Cancellations, Returns & Refunds Policy:
When returning a defective / non-defective product the customer must provide the proof of purchase. The product must be in its original packaging in the event of it being defective / non-defective. Failure to adhere to this may result in the goods being non-refundable.
The defective / non-defective product may be exchanged for other items if preferred, within 24 hours of the initial delivery or collection.
Refunds on defective / non-defective goods (within 24 hours of receiving the non defective goods) can be offered, however an administration and handling fee of 10% of the value of the goods returned will be charged in the case of non-defective goods,
provided that the goods are not damaged or have not been used.
If collection of the goods is required, a collection fee will then be applicable on the non-defective goods.
Should the customer wish to cancel an order after Tru Outdoor Luxury has received payment for the order (prior to dispatch), a 6% administration fee will be applicable on the purchase value of the goods concerned.
No refunds, exchanges and/or returns are permitted on sale items or goods that have been discounted / marked down.
No returns, refunds and/or cancellations are permitted on items that have been custom made to the client's requirements.
In the unlikely event of a defective product, following collection or delivery, please immediately contact the store where you have purchased the product.
Please discontinue use of the product if you have identified a problem and immediately phone the store where you have purchased the product.
We have collaborated with a select group of transport providers who have the infrastructure to provide delivery nationwide.
Deliveries are quoted on a per trip basis.
You may select either a basic pick up and drop off delivery service or a full service delivery option which includes pick up, deliver, unwrap, placement, assembly (if need be), removal of the waste packaging and disposal of the waste packaging.
You may opt to collect your order from our Durban Warehouse, at your own risk.
Deliveries requiring special arrangements (eg carrying a lounge set up several flights of stairs, in the absence of a lift / lift restrictions) can be made but will be at an additional cost to the customer.
Some of our transporters make use of large delivery vehicles. Please check with our sales consultants if these vehicles will be able to gain access to your premises as certain estates, complexes etc have weight and height restrictions,
which may pose an accessibility challenge to our transporters.
Overseas and cross border deliveries can be also arranged. Please talk to one of our trained sales consultants who will be able to assist with your shipping requirements.
We cannot guarantee delivery to all countries or locations (eg a farm location with limited road access).
Delivery charges can be added to the customer’s invoice for payment or can be paid in cash directly to our transport contractor upon delivery, with prior arrangement.
Specific delivery times can be made or agreed to closer to the time of delivery. However please take note that delays may occur due to circumstances beyond our control.
On delivery, a two or three person crew will arrive and deliver to your room of choice, provided there is safe or acceptable access. Please assist us by clearing the pathways and removing ornaments that might get in the way.
We cannot be held responsible for any form of breakage or damage.
Upon delivery it is imperative that an adult receive the goods. Customers are required to physically inspect the goods upon arrival. There is no warranty available on glass and cushions.
Tru Outdoor Luxury will be willing to store the customer’s furniture for a maximum of 12 months at no additional cost (free storage) provided the goods are paid for in full.
If an order remains in storage at Tru Outdoor Luxury for longer than the agreed period, then a monthly fee of 5% of the invoice value will be charged.
Should you wish to cancel your order at anytime during the storage period, storage fees will be applicable at 5% per month of the invoice value .
Risk of loss or damage will transfer to the customer upon delivery / collection.
All goods remain the property of Tru Outdoor Luxury until paid for in full.